…..direct them upon their arrival may save vital minutes and in some cases, be the difference between life and death outcomes.
WHEN MAKING A 111 CALL PLEASE DO NOT HANG UP UNTIL ADVISED TO DO SO BY THE CALL HANDLER.
Essential time can easily be lost during an ambulance request due to difficulty finding an address: for example, more than one Beach Road exists in Auckland and State Highway 1 is a very long road. The call handler will ask for location details, including the suburb, the town or the district where the ambulance attendance is required. If this information is unknown nearby landmarks may prove useful along with a RAPID number used in rural locations.
Remember the person taking the call may never have been to the location where help is required. Any additional information such as bridge names, rivers or other geographical features acts as reference points and are an asset.
Even if the location is known having someone outside to identify the location, especially at night is a great help. Brightly coloured clothing, a torch (even from a mobile phone) or other means of identification help the ambulance crew see where they need to be.
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Currently, there are temporary changes to the steps to be followed in resuscitation. These can be found in the video below or by clicking here to see the New Zealand Resuscitation Council temporary guideline recommendation.
Click the link to go to the New Zealand Resuscitation Council Covid-19 recommended modifications for delivering resuscitation whilst the pandemic remains a threat. Click play to see a short video outlining CPR modifications that should be followed during the pandemic.
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Data and information are fact-checked against various recognised sources, including the New Zealand Resuscitation Council, Health Navigator New Zealand, St John, and other recognised entities specialising in the specific subject content. It should be noted that variances in protocols exist and where necessary are identified.