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…..assist the emergency services to find you.
If you are making the call, remember the first person who will speak to you will be the operator who will ask which service is required? They will then connect you to the service requested. So even though the attendance of more than one service may be necessary, the call taker will make those arrangements on your behalf. Speak slowly clearly, and try to be concise. It can be a traumatic experience for some people so take a deep breath in before talking. The process is simple the call taker will ask a series of questions that will assist them in making decisions on the scale of the emergency you are reporting and the response required. Just remember that the person on the end of the phone has not witnessed the events you have, and you become their eyes and ears.
It is a great idea to have an emergency call plan card available that has all the necessary details needed to make the call at home. Children can also learn how to use one. You can download a FREE one below.
*Please note the current published CPR guidance below applicable during the ongoing COVID-19 pandemic.
Tomorrow we will continue to look at the steps to follow when resuscitation is required.
Still available is a selection of our FREE resources click on the image to go to the download site.
Click the link to go to the New Zealand Resuscitation Council Covid-19 recommended modifications for delivering resuscitation whilst the pandemic remains a threat. Click play to see a short video outlining CPR modifications that should be followed during the pandemic.
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Acknowledgement
Data and information are fact-checked against various recognised sources, including the New Zealand Resuscitation Council, Health Navigator New Zealand, St John, and other recognised entities specialising in the specific subject content. It should be noted that variances in protocols exist and where necessary are identified.