…..prepared to answer questions that may be asked by the emergency services operator.
Tell the operator which service you require and wait to be connected to the emergency service you requested.
Tell the emergency services operator your location and the location of the medical emergency if different from where the call is being made from. Alert them to any dangers.
If someone is sent to call for an ambulance ask them to come back and confirm the call has been made.
Tell the emergency services operator of any landmarks to help them to locate you e.g. opposite the church, next to the Honda car dealer etc – or if you are down a long driveway, white house on the left.
When the emergency services arrive continue with whatever treatment you have been providing unless otherwise directed by a medical professional. This will allow the medics to gather their equipment, make an assessment of the person and begin administration of advanced care.
Be prepared to provide as many details as you can about the emergency, the history if known, about what happened, the name, age and any known illness you may have been told about.
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Currently, there are temporary changes to the steps to be followed in resuscitation. These can be found in the video below or by clicking here to see the New Zealand Resuscitation Council temporary guideline recommendation.
Click the link to go to the New Zealand Resuscitation Council Covid-19 recommended modifications for delivering resuscitation whilst the pandemic remains a threat. Click play to see a short video outlining CPR modifications that should be followed during the pandemic.
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Data and information are fact-checked against various recognised sources, including the New Zealand Resuscitation Council, Health Navigator New Zealand, St John, and other recognised entities specialising in the specific subject content. It should be noted that variances in protocols exist and where necessary are identified.