A lot of time is often wasted getting the emergency services to the scene of a medical emergency. This can be due to several factors, including difficulties obtaining information that allows the requested services to attend. Remain calm, be clear and concise. For some, the process can be frustrating, as it feels like the request is being delayed as you answer questions. The emergency services do not know where you are or what has happened. They rely solely on the caller for accurate information. REMEMBER The caller and call taker form a team that together are working on creating a positive outcome. Click here to find out how you can learn first aid for FREE