…..on the phone slowly. The first person who will answer is the operator who will ask which service is required?
When calling 111 try to remain calm and provide the information requested. Aim to be clear and concise with the details you give. Importantly be patient, the call taker is there to help you.
PLEASE DO NOT HANG UP UNTIL ADVISED TO DO SO BY THE CALL HANDLER.
Calling for help is as simple as picking up the phone and pushing a number 3 times. It is something most of us do every day. However, this task is often far more complicated when it is a friend or family member than we would imagine. We will continue to look at calling NZ’s emergency services and requesting help.
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Currently, there are temporary changes to the steps to be followed in resuscitation. These can be found in the video below or by clicking here to see the New Zealand Resuscitation Council temporary guideline recommendation.
Click the link to go to the New Zealand Resuscitation Council Covid-19 recommended modifications for delivering resuscitation whilst the pandemic remains a threat. Click play to see a short video outlining CPR modifications that should be followed during the pandemic.
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Acknowledgement
Data and information are fact-checked against various recognised sources, including the New Zealand Resuscitation Council, Health Navigator New Zealand, St John, and other recognised entities specialising in the specific subject content. It should be noted that variances in protocols exist and where necessary are identified.