…..questions. The first will be concerning the location of the emergency and the exact address. Stay calm, be clear and concise as the call taker will be recording the details provided if known include the business name, street, the name or number of the address.
The person you are speaking to is quite likely to have never been to the location you are calling about. Please be patient and help them to understand where the emergency is happening.
DO NOT HANG UP UNTIL ADVISED TO DO SO BY THE CALL HANDLER.
A lot of time is often wasted getting the emergency services to the scene of a medical emergency. This can be due to several factors, including difficulties obtaining information that allows the requested services to attend. Remain calm, be clear and concise. For some, the process can be frustrating, as it feels like the request is being delayed as you answer questions. The emergency services do not know where you are or what has happened. They solely rely on the caller for accurate information. REMEMBER, the caller and call taker form a team that together are working on creating a positive outcome.
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Currently, there are temporary changes to the steps to be followed in resuscitation. These can be found in the video below or by clicking here to see the New Zealand Resuscitation Council temporary guideline recommendation.
Click the link to go to the New Zealand Resuscitation Council Covid-19 recommended modifications for delivering resuscitation whilst the pandemic remains a threat. Click play to see a short video outlining CPR modifications that should be followed during the pandemic.
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Acknowledgement
Data and information are fact-checked against various recognised sources, including the New Zealand Resuscitation Council, Health Navigator New Zealand, St John, and other recognised entities specialising in the specific subject content. It should be noted that variances in protocols exist and where necessary are identified.